Privacy

What is GDPR

The new General Data Protection Regulation (GDPR) comes into effect from 25th May 2018. It’s the biggest change in data protection laws for 20 years! To get you clued up, this page explains how we collect your data and what we do with it.

Why do you collect my personal data?

We collect your data so we can offer you the best customer experience possible. This includes the latest offers and exciting information about new collections!

How do you collect my personal data?

There are several touchpoints where we collect your data:

When you fill in any form or survey

When you create an account on our website
When you make a purchase on our website
When you engage with us on social media
When you contact our lovely Customer Services​

What personal date do you collect?

The main data we tend to collect is:

Personal details, such as your name, gender and date of birth
Contact details like your address, email address and phone number
Payment information, including payment method and billing address

We always want you to have the best time shopping with us, so we collect the following data in order to improve your experience:
The internet connection and browser you use, as well as the devices you use to visit our site – such as mobile, desktop or tablet
Information gathered by Cookies on our site
Adverts clicked on to lead you to our site and webpages you visit on our site
Search terms entered
Social media profiling
Competition entries

We do not knowingly capture any Special Categories of Personal Data relating to:

Race
Religious beliefs
Medical or health conditions
Sexual orientation

What do you do with my personal data?

We use your data for a number of reasons including:
Contractual Obligations to you: If you place an order from us online, we need to process that order, which may mean passing your name and address on to our trusted Logistics or Courier third parties. We also need to keep hold of your data for a reasonable amount of time. This will allow us, for example, to be able to process a refund. After all, we don’t want to leave you out of pocket!
Legitimate Interest: Looking at the data for multiple customers is very useful for us as a business, as it allows us develop a better understanding of what you like, what you want and how we can develop our products and services in the future.

Do you share my personal data?

If you place an order from us online, we need to process that order, which may mean passing your name and address on to our trusted Logistics or Courier third parties.
We do not sell your data.

How do you protect my personal data?

Your trust is very important to us, so please rest assured that we have strict policies in place to make sure your data is protected and secure. We comply with all required legal and industry security best practices to ensure the integrity of customer data.

How long do you keep my personal data?

We only retain your data for as long as is necessary for the purpose it was collected.
After the retention period we may keep part of that data for business planning and statistical analysis. For example, postcodes are helpful for us to identify key locations of our customers – this information helps us to plan where we open our shiny new stores.
Identifiable data such as name and address will be deleted as we have no use for this data.

Using your personal data for marketing purposes.

We only retain your data for as long as is necessary for the purpose it was collected.
After the retention period we may keep part of that data for business planning and statistical analysis. For example, postcodes are helpful for us to identify key locations of our customers – this information helps us to plan where we open our shiny new stores.
Identifiable data such as name and address will be deleted as we have no use for this data.

How do I unsubscribe from marketing communications?

If you would like us to stop contacting you, we have made it easy for you to unsubscribe your details. Simply click on UNSUBSCRIBE at the bottom of every email.
If you would like to change how we contact you, or if your details change (perhaps you’ve moved home), you can simply update your preferences by clicking on UPDATE YOUR PREFERENCES at the bottom of every email.
Alternatively, you can update how we contact you by contacting our friendly Customer Services Team by emailing us at info@taylorhe.co.uk or by phoning 01332 384779
If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page.

Our privacy policy.

 

With your consent, we may share or transfer Personal Information and non-personally identifiable information with or to our affiliates and partners to:

enhance this Website
assist in the development and design of similar sites run by our affiliates, licensees and partners
enable them to undertake marketing activities on our behalf.

When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy.
The purpose of this statement is to tell you what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to www.taylorhe.co.uk and the sale of our goods to you via www.taylorhe.co.uk are subject to this Privacy Policy and our Terms and Conditions.


Access to your personal information

If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page or email us at info@taylorhe.co.uk.

Please note that if you decide to 'share' content from our website with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

 

Collection of information

We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on www.taylorhe.co.uk, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we don't collect any Personal Information from you, please do not provide us with any such information.
Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through www.taylorhe.co.uk only for the purposes of processing your orders and responding to any comments or questions you have.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.taylorhe.co.uk, such as information regarding which of our pages are most popular and general website administration.
We may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners to:

enhance this Website
assist in the development and design of similar sites run by our affiliates, licensees and partners
enable them to undertake marketing activities on our behalf.

Such affiliates, licensees and partners may be located in countries both inside and outside the European Economic Area ("EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that our affiliates, licensees and partners adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy. We will not sell or rent your Personal Information to third parties without your consent, except as disclosed in this Privacy Policy.
We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give. However, this decision may be reversed at any time by updating your profile n the "my account" page or by contacting our Customer Services Team on the following number 01332 384779 (open 9.00am to 5pm, Monday to Friday) or email info@taylorhe.co.uk.
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.
We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the "my account" page or by contacting our Customer Services Team on the following number 01332 384779 (open 9.00am to 5pm, Monday to Friday) or email us info@taylorhe.co.uk.
You can also request that your Personal Information is deleted from our systems at any time by emailing us at info@taylorhe.co.uk.

Third parties

We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include credit/debit card validation and authorisation agencies, data analysis firms, customer support specialists, webhosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to your Personal Information if needed to perform their functions, but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside the European Economic Area ("EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that third parties adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

Security

We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information will be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, you can send an email to info@taylorhe.co.uk.

Business transfers

As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.

Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

Data controller

The personal information you provide to us will be managed by TaylorHe Trading Ltd, Unit 26 Parker Centre, DERBY DE21 4SZ. This Privacy Policy shall be construed in accordance with the laws of England and Wales.

Comments

We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please email us at info@taylorhe.co.uk.